UK Customers
Objective: To work in partnership and continue to support customers by maintaining consistently high standards and good value.
78 per cent of our UK customers surveyed in 2008 rated their overall satisfaction as an occupier as 'good' or 'excellent'. This improvement from 77 per cent in 2007 reflects our ongoing efforts to meet our customers' needs during a challenging time for many businesses. For the second year running, we are pleased that no customers rated their overall satisfaction as 'poor' or 'very poor'.
Our efforts to address the challenges previously identified by customers have also demonstrated positive results. 54 per cent of customers now rate security as 'good' or 'excellent' compared to only 40 per cent in 2007. The issues we will be focusing on over the next twelve months in the UK include encouraging communication and responding to requests quickly and efficiently, as well as providing good value, particularly around service charges.
| UK customer satisfaction mean ratings 2006-2008 | |
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| UK customer satisfaction % rating as 'good' or 'excellent' 2006-2008
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Improving security
Increasing accessibility
Working with occupiers to improve sustainability
Sustainability = value
Customer satisfaction = better retention and more repeat business
Good reputation = more lettings
WHAT PEOPLE SAY
SEGRO is a very proactive and positive landlord and this helps our business.
SEGRO have our interests at heart.
The security on the Estate and the information and connections they offer are very good. People want to work in a safe, clean environment. I can't imagine anywhere else where so much is offered. It is very valuable to have a good working relationship with your landlord and to have one who is so professional.
2014 Targets
- Engage with a significant number of customers to improve sustainability, reducing occupier energy and water costs.